Terms of service
TERMS OF SERVICE
GENERAL INFORMATION
This website is operated by Sibanna via uk.sibanna.com.
Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Sibanna.
By accessing, browsing or making a purchase on uk.sibanna.com, the user accepts these Terms of Service, as well as the Legal Notice, Privacy Policy, Delivery Policy and Returns and Refunds Policy published on the website.
Sibanna is an online fashion retailer offering clothing, accessories and other items selected for sale via the internet.uk
1. USE OF THE ONLINE STORE
You agree to use uk.sibanna.com in a proper, lawful and respectful manner.
You must not use the website for any illegal, fraudulent, abusive or unauthorised purposes, nor carry out any actions that may damage, block, overload or otherwise affect the operation of the store.
When making a purchase, the user declares that they are of legal age or that they have sufficient authorisation to shop online.
2. CUSTOMER ACCOUNT AND INFORMATION PROVIDED
To make a purchase or contact Sibanna, the user may provide personal details such as their name, address, telephone number, email address, billing details, delivery details and payment details.
The user undertakes to provide accurate, complete and up-to-date information.
Sibanna shall not be liable for any issues caused by incorrect or incomplete information provided by the customer, such as errors in the delivery address, telephone number, email address, size, colour or product selected.
3. PRODUCTS
Sibanna endeavours to display products clearly and accurately, including images, sizes, colours, descriptions and key features.
However, the colours, shades or appearance of the products may vary slightly depending on the screen, lighting or device used by the customer.
There may also be slight differences in measurements due to sizing, tailoring or the specific characteristics of each garment.
Products are subject to availability. Sibanna reserves the right to modify, update, withdraw or replace products without prior notice, whilst honouring orders that have already been confirmed.
4. PRICES, PROMOTIONS AND PAYMENTS
The prices published on uk.sibanna.com are quoted in euros, unless expressly stated otherwise.
Prices may be changed at any time, without this affecting orders that have already been confirmed.
Discounts, promotions and promotional codes are subject to the terms and conditions specified in each case and may be terminated or amended without prior notice.
Payment must be made using the methods available in the online shop at the time of purchase.
The order will be processed once payment has been successfully confirmed.
5. ORDERS
Once the order has been placed, the customer will receive a confirmation email with the details of the purchase.
The customer must carefully check the order details before completing the purchase, including the product, size, colour, delivery address, telephone number and email address.
Sibanna reserves the right to cancel or refuse orders in the event of an obvious pricing error, lack of availability, incorrect details, suspicious activity, attempted fraud or breach of these terms.
6. SHIPPING AND DELIVERY
Orders will be prepared and dispatched in accordance with our Shipping Policy.
Delivery times are estimates and may vary depending on the destination, product availability, the carrier, periods of high demand, public holidays, logistical issues or circumstances beyond Sibanna’s control.
Once the order has been dispatched, the customer will receive tracking information where available.
Sibanna shall not be liable for delays caused by incorrect details provided by the customer, failure to collect the parcel, refusal of the parcel, issues with the carrier or force majeure.
7. ORDER CANCELLATIONS
If the customer wishes to cancel an order, they must contact Sibanna as soon as possible at:
support@sibanna.com
If the order has not yet been prepared or dispatched, we will endeavour to process the cancellation.
If the order has already been prepared, processed or dispatched, it may not always be possible to cancel it. In that case, the customer must wait to receive it and follow the relevant returns procedure.
8. RETURNS AND REFUNDS
Returns and refunds will be handled in accordance with our Returns and Refunds Policy.
To request a return, customers must contact us at:
support@sibanna.com
Returns sent without prior authorisation from our team will not be accepted.
The product must be unused, unwashed, in perfect condition, with its labels and original packaging intact, and showing no signs of use.
Return postage costs shall be borne by the customer, unless the product received is faulty, incorrect or has arrived damaged.
9. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If the customer receives a faulty, damaged or incorrect product, they must contact Sibanna within 48 hours of receiving the order.
They must send clear photographs of the product, packaging and delivery label to:
support@sibanna.com
Once the case has been reviewed, Sibanna will offer an appropriate solution, which may consist of a replacement, a refund or another reasonable alternative depending on the nature of the issue.
10. NON-RETURNABLE PRODUCTS FOR HYGIENE REASONS
For hygiene reasons, returns will not be accepted for certain products if they have been used, opened, tampered with or if their hygiene protection has been removed.
This may include, amongst others:
- Lingerie.
- Underwear.
- Swimsuits or bikinis if the hygiene seal has been removed.
- Personal care accessories.
- Products that have been used, washed, stained, damaged or show signs of use.
11. INTELLECTUAL PROPERTY
All content on uk.sibanna.com, including text, images, photographs, logos, designs, videos, graphics, the website’s structure and visual elements, is the property of Sibanna or authorised third parties.
Reproduction, distribution, modification, public communication or commercial use without prior written authorisation is prohibited.
12. LINKS AND THIRD-PARTY SERVICES
The shop may use third-party services necessary for its operation, such as payment platforms, delivery services, technological tools, analytics, advertising, social media or customer service.
Sibanna accepts no responsibility for the content, operation, terms and conditions or policies of external websites or services managed by third parties.
13. DATA PROTECTION
Personal data provided by users will be processed in accordance with the Privacy Policy published at uk.sibanna.com.
This data may be used to manage orders, process payments, arrange deliveries, respond to enquiries, process returns, resolve issues and send marketing communications where the user has given their consent or there is a legal basis for doing so.
14. PROHIBITED USES
Users may not use the website to:
- Carry out illegal, fraudulent or unethical activities.
- Introduce viruses, malware or any element that may damage the online shop.
- Accessing other users’ systems, accounts or data without authorisation.
- Copying, extracting or reusing content from the website without permission.
- Impersonating another person.
- Sending false, offensive, abusive or misleading communications.
Sibanna may restrict or block access to the shop if it detects misuse or use contrary to these terms.
15. ERRORS, INACCURACIES OR OMISSIONS
The website may contain typographical errors, inaccuracies or omissions relating to products, prices, promotions, availability, delivery charges or delivery times.
Sibanna reserves the right to correct any errors, update information or cancel orders affected by obvious errors, informing the customer where appropriate.
16. LIMITATION OF LIABILITY
Sibanna endeavours to keep the shop up to date, secure and operational.
However, we cannot guarantee that the website will be available without interruption or free from technical errors.
Sibanna shall not be liable for delays, failures, interruptions, transport incidents, technical problems, customer errors, force majeure or circumstances beyond our control.
This limitation of liability does not affect the rights legally recognised for consumers.
17. AMENDMENTS TO THE TERMS
Sibanna reserves the right to amend, update or replace these Terms of Service whenever necessary due to legal, technical, commercial or operational changes relating to the shop.
The current version will always be the one published at www.sibanna.com.
18. APPLICABLE LAW
These Terms of Service shall be governed by applicable Spanish and European law.
In the event of a dispute, the parties shall submit to the relevant courts and tribunals in accordance with consumer and user regulations.
19. CONTACT
For any enquiries regarding these Terms of Service, orders, deliveries, returns or refunds, you can contact us at:
support@sibanna.com
Website: uk.sibanna.com