Shipping policy
DELIVERY POLICY
At Sibanna, we work to ensure your order arrives safely and as quickly as possible.
All orders placed on uk.sibanna.com are prepared and handled through our logistics centres and partner delivery providers.
1. ORDER PROCESSING
Once the order has been placed and payment confirmed, we will begin processing it.
The usual order preparation time is 1 to 2 working days.
Orders are processed from Monday to Friday, excluding weekends and public holidays.
During periods of high demand, promotional campaigns, sales or exceptional circumstances, order processing may take slightly longer than usual.
2. ESTIMATED DELIVERY TIME
The estimated delivery time is usually 7 to 15 working days from when the order has been processed and dispatched.
In some cases, depending on the destination, product availability, the courier company or any logistical checks, the delivery time may be extended.
In exceptional cases, some orders may take up to 15–20 working days to arrive.
3. DELIVERY CHARGES
Sibanna may offer free delivery on certain orders, promotions or under special conditions.
Any delivery charges will be clearly displayed before you complete your purchase.
4. ORDER TRACKING
Once your order has been dispatched, you will receive an email containing the tracking details, where available.
Please note that it may take a few days for the tracking number to be correctly updated on the courier’s website.
5. DELIVERY ADDRESS
The customer is responsible for entering all delivery details correctly:
- First name and surname.
- Full address.
- Postcode.
- Town/city.
- County/region.
- Country.
- Contact telephone number.
- Email address.
Sibanna accepts no liability for delays, failed deliveries or losses caused by incorrect, incomplete or out-of-date details provided by the customer.
If you notice an error in the delivery address, please contact us as soon as possible at:
support@sibanna.com
If the order has already been processed or dispatched, it may not always be possible to change the address.
6. DELIVERY DELAYS
Although we strive to meet estimated delivery times, delays may occur for reasons beyond Sibanna control, such as transport issues, customs delays, public holidays, high demand, logistical errors or force majeure.
If your order is delayed longer than usual, you can contact us to check the status of your delivery.
7. ORDERS NOT DELIVERED OR RETURNED TO THE SENDER
If an order cannot be delivered due to the customer’s absence, an incorrect address, refusal of the parcel or failure to collect it from the point specified by the courier, the order may be returned to the sender or held in storage.
In such cases, any costs associated with resending the order or processing the issue may be borne by the customer.
8. DAMAGED OR INCORRECT ORDERS
If you receive a damaged, faulty or incorrect order, you must contact us within 48 hours of receiving the order.
Please send clear photographs of the product, packaging and delivery label to:
support@sibanna.com
Our team will review the issue and offer you a suitable solution.
9. CONTACT
For any queries regarding the delivery of your order, please email us at:
support@sibanna.com
Website: uk.sibanna.com